Satisfaction Guarantee
We want you to be completely satisfied with your purchase.
All items are quality tested before shipping.

Purchase Agreements
All FTA receivers sold by us come with the latest manufacturer firmware. All products come with limited manufacturer warranty (read our warranty section below); our policy is:
Buyers should contact the manufacturer directly on manufacturer defective items.
All FTA receivers ,Dish antennas and auction sales are final and can not be returned. No refunds on system standard installation.
Absolutely No refund & No exchange.

Shipping
Local pick up is available, for international shipping rates please email us. Shipping fee is indicated at the bottom. All PayPal & Credit Card orders must be shipped to the billing address, if the ship to address is different please contact us prior to ordering. We ship by Canada Post Expedited Parcel. Shipping insurance is included.

Manufacturer's Warrantee & Return Policies:
No refund, No exchange.
All Satellite Receivers Free To Air Only.
All items are quality tested before shipping.
All products come with manufacturer defective workmanship warranty, faulty units: Buyers should contact the manufacturer directly.
The Manufacturer warranty is as follows: Buyers should contact the manufacturer directly about any warrantee coverage. Manufacturer(s) warrant products against defects in materials or workmanship .Any unauthorized software or non-manufactures firmware uploaded to your receiver will automatically void the warranty of the receiver. The manufacturer does not support third party software. Should you modify your receiver in any way, you will void your warranty. We are not responsible for receivers that have been modified.
If you cancel an order before it is shipped, you will be charged an unrecoverable merchant fee for the cancellation. Normally this is a 10% non-refundable credit card fee. This can change based on customer's original order.

The Manufacturer warranty is as follows, and extends ONLY to the original USA user of the equipment and is limited to the purchase price of each part. This warrantee only covers USA buyers and does not extend to non-USA buyers. Non-USA buyers should contact the manufacturer directly about any warrantee coverage or claim in their country. Manufacturer(s) warrant products against defects in materials or workmanship as follows:
LABOR: For a period of one (1) year from the original date of purchase, if manufacturer determines that the equipment is defective subject to the limitations of this warranty, manufacturer will replace or repair it at no charge for labor. Manufacturer warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period.
PARTS: For a period of one (1) year from the original date of purchase, Manufacturer will supply, at no charge, new or rebuilt replacement parts in exchange for parts manufacturer determines are defective subject to the limitations of this warranty. Manufacturer warrants any such replacement parts against defects in materials or workmanship for the remaining portion of the original warranty period. (Note: "Parts" may include the antenna assembly, receiver, LNBF, remote control, or antenna mounting hardware. It does NOT include other parts purchased separately.)
This warranty "does not cover" installation of the systems. If applicable, such installation will be warranted under a separate installation agreement.
Any unauthorized software or non-manufactures firmware uploaded to your receiver will automatically void the warranty of the receiver. The manufacturer does not support third party software, and neither does this website or its parent company RMD Media Group Inc. Should you modify your receiver in any way, you will void your warranty. We are not responsible for receivers that have been modified. If you modify your receiver and are given an RMA # (return to manufacture authorization) for return, it will be subject to a refurbishment fee of 20% of the full retail value of the receiver at time of purchase, as well as our regular return policy; including restocking fee and refund fee. RMA's for modified receivers will only be given out at the company's discretion.
This warranty "does not cover" consumer instruction, physical set up or adjustment of any consumer electronic equipment, remote control batteries, signal reception problems, loss of use of the equipment, or unused programming charges due to equipment malfunction.
This warranty "does not cover" cosmetic damage, damage due to lightning, electrical surges, fire, flood, or other acts of God, accident, misuse, abuse, repair or alteration by other than our factory service, negligence, or improper or neglected maintenance.
This warranty "does not cover" equipment sold AS IS, or WITH ALL FAULTS, auction sales, equipment removal or reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated by other dealers.
All satellite dishes purchased through this site are non-refundable. We will only replace defective parts. The reason for this is we only want to retail "new" product to our customers and we do not want any opened item stock.